BrightGauge built a strong reputation as the dashboard layer on top of ConnectWise Manage; if all you want is a wallboard of PSA KPIs above the help desk, BrightGauge is a well-known choice. Two considerations worth being honest about: ConnectWise acquired BrightGauge in 2018, which puts roadmap weight inside one vendor's strategy, and the surface is dashboarding — read-only metrics, not write-back actions. Vectis is operational rather than reporting: dashboards are a small slice of the product; the rest is the customer workspace, the rules engine, the timeline, and inline actions back into the tools your team uses.
Side by side
Honest values, not green checks everywhere. Where BrightGauge does something better today, the row reflects that.
When to pick BrightGauge
Pick BrightGauge if you already run ConnectWise across the stack and the deliverable you want is a polished KPI wallboard for the help desk and a per-client metrics page. BrightGauge has been doing dashboards-over-ConnectWise for a long time, the templates are mature, and if your buying motion goes through your ConnectWise account team it's the easier path inside that procurement.
When to pick Vectis
Pick Vectis if you want operational instead of observational. Dashboards are part of the product, but the bigger surfaces are the customer hub where your team takes action, the rules engine that fires when something changes, and the timeline that reconstructs what happened across every system. If the people using the tool are your dispatchers and account managers rather than your owners watching KPIs, an operational product is a different shape than a reporting one.
A concrete shopping decision
Take a 75-customer MSP whose owner currently watches a BrightGauge wallboard for SLA and revenue KPIs. The dispatchers don't open BrightGauge — they live in ConnectWise and NinjaOne. With Vectis on the Growth tier ($1,499/mo) the owner still gets the operational KPIs (the dashboards are there), but the dispatchers also get the customer hub they actually work in, the rules engine that fires when a backup fails or a license spikes, and the cross-tool timeline that reconstructs an incident. BrightGauge solves the owner-watching-KPIs problem; Vectis solves the whole team's daily workflow.