Vectis vs BrightGauge.
BrightGauge built a strong reputation as the dashboard layer on top of ConnectWise Manage; if all you want is a wallboard of PSA KPIs above the help desk, BrightGauge is a well-known choice. Two considerations worth being honest about: ConnectWise acquired BrightGauge in 2018, which puts roadmap weight inside one vendor's strategy, and the surface is dashboarding — read-only metrics, not write-back actions. Vectis is operational rather than reporting: dashboards are a small slice of the product; the rest is the customer workspace, the rules engine, the timeline, and inline actions back into the tools your team uses.
Side by side
The capabilities, row by row.
Where BrightGauge does something better today, the row reflects that — we mark wins on both sides.
- Vectis
- $299/mo (Starter)
- BrightGauge
- Quote-based, sold via ConnectWise
- Vectis
- 15 customers (Starter) → Unlimited (Scale)
- BrightGauge
- User-based pricing
- Vectis
- Yes30-day trial, no card, provisions on email + password
- BrightGauge
- NoSales-led, scoped via ConnectWise
- Vectis
- PartialReports + Money Found digest; not the primary surface
- BrightGauge
- YesWallboard + KPI dashboards are the core product
- Vectis
- YesInline reply, status update, ticket create — all logged
- BrightGauge
- NoRead-only by design
- Vectis
- YesRules fire across PSA, RMM, backup, billing
- BrightGauge
- NoNot in scope — visualization, not orchestration
- Vectis
- YesCustomer hub joins every connected system per account
- BrightGauge
- PartialPer-client dashboards exist; not a unified hub
- Vectis
- YesSource-tagged chronological stream per customer
- BrightGauge
- NoNot in scope
- Vectis
- YesPoint-and-click filter chain across the warehouse
- BrightGauge
- PartialCustom-metric builder targets dashboard tiles
- Vectis
- YesPer-MSP-flat add-on, every customer included
- BrightGauge
- YesClient-facing dashboards
- Vectis
- YesOpen MCP server for any compliant client
- BrightGauge
- NoNot published
- Vectis
- Email-first, month-to-month
- BrightGauge
- ConnectWise account team
When to pick BrightGauge
Their strongest case.
Pick BrightGauge if you already run ConnectWise across the stack and the deliverable you want is a polished KPI wallboard for the help desk and a per-client metrics page. BrightGauge has been doing dashboards-over-ConnectWise for a long time, the templates are mature, and if your buying motion goes through your ConnectWise account team it's the easier path inside that procurement.
When to pick Vectis
Where we win.
Pick Vectis if you want operational instead of observational. Dashboards are part of the product, but the bigger surfaces are the customer hub where your team takes action, the rules engine that fires when something changes, and the timeline that reconstructs what happened across every system. If the people using the tool are your dispatchers and account managers rather than your owners watching KPIs, an operational product is a different shape than a reporting one.
A concrete shopping decision
A 75-customer MSP walks into this question.
Take a 75-customer MSP whose owner currently watches a BrightGauge wallboard for SLA and revenue KPIs. The dispatchers don't open BrightGauge — they live in ConnectWise and NinjaOne. With Vectis on the Growth tier ($1,499/mo) the owner still gets the operational KPIs (the dashboards are there), but the dispatchers also get the customer hub they actually work in, the rules engine that fires when a backup fails or a license spikes, and the cross-tool timeline that reconstructs an incident. BrightGauge solves the owner-watching-KPIs problem; Vectis solves the whole team's daily workflow.