Vectis unifies your PSA, RMM, backup, and billing into one account-centric workspace. Reply to tickets, acknowledge alerts, and trigger cross-tool rules — without switching tabs, without six-figure contracts, without a six-month deployment.
42 devices · 3 sites · Renews in 68d · MRR $4,850
Built for the tools MSPs already run
The problem
An RMM alert fires. Your tech opens the PSA, searches for the customer, checks open tickets, flips back to the RMM. Multiply by 200 alerts a day.
A customer calls. You open the PSA for tickets, the RMM for devices, backup for last-successful, billing for contract. Four tools to answer one question.
Churn signals hide across systems. Rising ticket volume is in the PSA, backup failures are in Datto, unpaid invoices are in QuickBooks. Nobody sees the pattern until they leave.
Enterprise MSP platforms solve this for $50K+ and six months. That math doesn't work for a 20-person MSP.
The account hub
Open any customer. You see open PSA tickets, RMM devices and alerts, last backup status, contract, MRR, invoice history, and a timeline reconstructed from every connected system. Reply to a ticket, acknowledge an alert, or create a PSA ticket from an RMM alert — inline, without leaving the page.
Meridian Manufacturing
42 devices · 3 sites · MRR $4,850
Open tickets
6
+1 today
Critical alerts
2
−1 vs yday
Cross-tool rules engine
When an RMM alert fires and no PSA ticket exists in twenty-four hours, create one. When backup fails three nights running, notify the account owner. The rules library ships with MSP-standard templates; the builder lets you write your own.
Critical alert → create PSA ticket
Dry-run enabled · 3 would have fired today
When
And if
Then
Timeline
Ticket replies, alert fires, backup runs, invoice events, internal notes — pulled from all five systems and rendered as one chronological stream. Understand what happened and why without opening five tools and doing the math yourself.
Query builder
“Which customers have a backup failure and a contract renewing in thirty days?” — a question no single tool can answer. Vectis answers it in a page-load. A point-and-click builder across your unified PSA, RMM, backup, and contract data. No SQL.
At-risk renewals
Run3 rows · 18ms · export to excel
Single-tenant
Dedicated DB
Per-customer Postgres, encrypted at rest. No noisy neighbors.
Encrypted creds
Integration credentials AES-256 encrypted. Never logged.
RBAC built in
Admin, Member, Viewer. Unlimited users on every plan.
Comparison
Enterprise MSP platforms are priced and architected for MSPs with 500+ staff and a dedicated ops team. Vectis is built for the MSPs everyone else forgot.
Integrations
Companies, tickets, contracts, time entries.
Accounts, tickets, contracts.
Clients, tickets, contracts.
Organizations, devices, alerts. OAuth 2.0.
Organizations, agents, alerts.
Customers, devices, alerts.
Backup jobs, outcomes, devices.
Backup jobs and status.
Documentation pulled per customer.
Don’t see your tool? A generic webhook receiver and HTTP connector cover most long-tail integrations. New adapters are added by customer demand — the pattern is documented, not proprietary.
Pricing
14-day free trial on every plan. Month-to-month, cancel anytime. Annual plans get two months free.
Two tools, tight book.
A full stack and a full book.
Every customer, every tool.
Getting started
Enter an email, name your workspace, drop in a card. Your instance provisions on its own subdomain in minutes.
ConnectWise Manage, Autotask, or HaloPSA. Paste credentials; initial sync pulls customers, tickets, contracts.
NinjaOne, Kaseya VSA, or N-able. Devices and alerts sync and match to your PSA customers automatically.
Open a customer, see everything. Reply inline. Acknowledge inline. Add rules when you're ready.
Connect your PSA and RMM, see every customer and every tool on one page, decide before the charge hits.
Card required · cancel anytime during the trial at no charge