Backup integration

Datto BCDR

Backup jobs, outcomes, and device health from Datto — mapped to the right customer, wired into rules.

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What Vectis syncs

The read side of the adapter. Pulled on a schedule and available everywhere the customer account surface lives.

BCDR devices with health + screenshot-test status
Protected agents per device
Backup-run history with success / failure + duration

Actions Vectis can take

Write-back methods this adapter exposes. Rules can call them; so can inline actions on the customer hub. Every action is logged to the audit trail.

Open Datto alerts from rules so the rules engine can react without polling
(No ticket write-back — Datto is a backup system, not a ticketing one — but rules can post to the PSA in response to Datto events)

How it correlates

One customer, every tool.

Vectis is about Datto BCDR joining your other systems around the customer account — not a standalone dashboard. Two concrete examples:

Three failed nights → a PSA ticket

Datto flags a device with three consecutive backup failures. A rule opens a ConnectWise or Autotask ticket on the right board with a dispatcher-ready subject line. The backup outcome appears on the customer's timeline regardless.

Backup posture on the customer hub

Every customer's last backup status, latest screenshot test, and devices protected show up on the account hub — no separate Datto Partner Portal tab for a quick status check.

Setup snapshot

What connecting looks like.

In the Datto Partner Portal, go to Admin → Integrations → REST API and mint a dedicated key pair. Paste the public key, secret key, and the cloud your partner account lives in (us = api.datto.com, eu = api.datto.eu) into Vectis. Vectis tests with a paginated devices query before saving. The first sync pulls devices + agents + recent backup runs; subsequent syncs are incremental.

Full setup guideavailable after signup

Try Vectis with Datto BCDR.

14-day free trial. Connect Datto BCDR at signup. See every customer with their full context on day one. Cancel anytime during the trial at no charge.

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