Asset lifecycle

• Warranty expired or expiring — read from the RMM’s hardware-metadata feed. Where the RMM doesn’t carry warranty data (most), Vectis fingerprints the manufacturer + serial and queries the manufacturer’s warranty endpoint where one is documented (Dell, HP, Lenovo).
• OS end-of-life — the device’s OS major version is matched against published EOL dates (Windows 10 22H2, Windows Server 2019, macOS Big Sur, Ubuntu 18.04, etc.). Devices past EOL are flagged regardless of warranty.
• Past standard age — devices older than your workspace’s standard age (default 5 years for workstations / 7 years for servers; configurable in Admin → Lifecycle).

Visit Lifecycle to see refresh candidates rolled up by customer:

• Customer table — count of devices in each lifecycle bucket (warranty, EOL, age) per customer.
• Per-customer detail — drill into a customer to see the actual devices, with a recommended refresh order based on age + criticality.
• Export — every list exports to CSV for QBR slides or proposal-doc inserts.

Each customer hub’s Devices section also shows lifecycle chips inline next to each agent — quickly visible without opening Lifecycle. The customer hub header carries an aggregate count (“3 EOL, 5 past-standard-age”) so you don’t miss it on the fly-by.

If you run ScalePad as your dedicated lifecycle source, connect it under ScalePad Lifecycle Manager. When connected, ScalePad’s findings are merged with Vectis’ built-in detections — Vectis trusts ScalePad for warranty data and falls back to its own detections only for devices ScalePad doesn’t cover.

Useful templates from Rules:

• Past-standard-age device detected → flag in next QBR (writes a tag visible in the QBR composer).
• Warranty expiring within 60 days → assign to account owner.
• New EOL detection → notify customer-success with the device list.