Network integration
UniFi sites, devices, and ISP health on every customer's account hub. One MSP-scoped API key covers every customer console.
What Vectis syncs
Vectis enumerates every UniFi console (host) under your Site Manager account, then pulls the sites per host with device count and online percentage. Per-site devices sync with their model, status, last-seen, and firmware — firewalls, switches, access points, gateways, cameras. ISP performance metrics per site (latency p95, uptime percentage) come in alongside so the customer hub can flag flaky upstream connectivity that's about to generate user tickets.
What you can do
UniFi is a read-only adapter here — Vectis surfaces site and device state and feeds it into rules, but provisioning and configuration changes happen inside the UniFi controller. The correlation pattern is what matters: a site's ISP uptime dropping correlates against tickets opened by users at that site, so the customer hub shows both in chronological order — no jumping between Site Manager and the PSA to confirm 'yes, the internet was down when they called.'
Honest about the limits
The Site Manager API is read-only by Ubiquiti's design — no write-back surface is offered to third-party integrations, so configuration changes stay inside the UniFi controller. One MSP-scoped API key covers every console under your UI account, which means mapping is the deliberate gate: only mapped sites surface to customer pages, and unmapped consoles (e.g. your own home network on the same UI account) stay hidden by default.
How it correlates
UniFi (Ubiquiti) on the customer account hub alongside every other system you run — not a standalone dashboard. A few of the most common shapes this takes:
A site's ISP uptime dropping correlates against tickets opened by users at that site. The customer hub shows both, in chronological order — no jumping between Site Manager and the PSA to confirm "yes, the internet was down when they called."
An MSP customer with parent + sister companies sharing infrastructure can have multiple Vectis customers map to UniFi sites under one console. The portal scopes per Vectis customer; the workspace shows everything.
Setup snapshot
Generate a Site Manager API key at unifi.ui.com → Profile → API Keys (one key covers every UniFi console under your UI account). Paste it into Vectis admin → Integrations → UniFi. The first sync auto-discovers every console (host) under your UI account, and from there you map each site to a Vectis customer in the same admin screen. Only mapped sites surface to customer pages; unmapped consoles stay hidden by default — so your own home network on the same UI account stays out of customer hubs.
# In the Vectis hub, add the connector:
category Network
vendor UniFi (Ubiquiti)
status Read-onlyOther Network integrations
Pricing
UniFi (Ubiquiti) is available on every Vectis tier — $299/mo and up. See pricing
Also reachable over MCP — bring your own client → /mcp
