RMM integration

Atera

Atera customers, agents, and alerts on the customer hub — the simplest RMM setup in Vectis (one API key, no OAuth, no region).

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What Vectis syncs

The read side of the adapter. Pulled on a schedule and available everywhere the customer account surface lives.

Customers → customer accounts
Agents with OS, hardware, disk, memory, last-seen timestamps
Active alerts tagged by severity (Critical / Warning / Information)

Actions Vectis can take

Write-back methods this adapter exposes. Rules can call them; so can inline actions on the customer hub. Every action is logged to the audit trail.

Acknowledge active alerts from the customer hub (sets Snoozed status in Atera)
Resolve alerts when the underlying issue is fixed
Drive the ack/resolve lifecycle from rules — e.g. auto-resolve on matching PSA ticket close

How it correlates

One customer, every tool.

Vectis is about Atera joining your other systems around the customer account — not a standalone dashboard. Two concrete examples:

Alert ↔ PSA ticket, same as every other RMM

An Atera alert fires for a device that Vectis already maps to a ConnectWise or Autotask company. A rule opens a PSA ticket on the right board and links the ticket back to the alert. When the ticket closes, a companion rule resolves the Atera alert. Same cross-tool automation, regardless of RMM.

One customer hub, four RMMs

Atera agents show up on the same customer hub as NinjaOne devices, Kaseya agents, and N-able devices. Lifecycle, posture, and backup context merge without caring which RMM manages the endpoint.

Setup snapshot

What connecting looks like.

In Atera, go to Admin → API and generate a dedicated API key for Vectis. Copy the key into Vectis — that's it. No OAuth, no region, no tenant URL. Atera's API is SaaS-only with a fixed endpoint. Vectis tests with a customers query before saving. The first sync pulls customers, agents, and alerts; subsequent syncs are incremental.

Full setup guideavailable after signup

Try Vectis with Atera.

14-day free trial. Connect Atera at signup. See every customer with their full context on day one. Cancel anytime during the trial at no charge.

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