RMM integration

Kaseya VSA

Kaseya-stack MSPs get parity with the NinjaOne experience — organizations, agents, and alarms on the customer hub.

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What Vectis syncs

The read side of the adapter. Pulled on a schedule and available everywhere the customer account surface lives.

Organizations → customer accounts
Agents + devices with OS, health, last check-in
Alarms with severity and state

Actions Vectis can take

Write-back methods this adapter exposes. Rules can call them; so can inline actions on the customer hub. Every action is logged to the audit trail.

Acknowledge alarms from the customer hub
Close alarms when the underlying issue is fixed
Drive the ack/close lifecycle from rules — e.g. auto-close on matching PSA ticket close

How it correlates

One customer, every tool.

Vectis is about Kaseya VSA joining your other systems around the customer account — not a standalone dashboard. Two concrete examples:

RMM alarms on the same page as PSA + billing

Kaseya alarms for a customer join their ConnectWise or Autotask tickets and their Pax8 license inventory on one page. The account hub is one consistent shape regardless of which RMM you run.

Rules that don't care which RMM fired

A single rule template — 'RMM alert older than 30 minutes with no PSA ticket → open one' — works whether the alert came from Kaseya or NinjaOne. Same cross-tool automation, different underlying stack.

Setup snapshot

What connecting looks like.

Mint a dedicated API token in Kaseya VSA → Settings → API Access → Tokens. Use a service role with read on organizations + agents + alarms and write on alarms (acknowledge + close). Paste the token and your VSA tenant URL into Vectis and pick your VSA major version (VSA 10 SaaS today; on-prem VSA 9 + VSA X are planned for follow-up phases). Vectis tests with a paginated org query before saving.

Full setup guideavailable after signup

Try Vectis with Kaseya VSA.

14-day free trial. Connect Kaseya VSA at signup. See every customer with their full context on day one. Cancel anytime during the trial at no charge.

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