Documentation integration

IT Glue

Documentation from IT Glue on the customer hub alongside tickets, alerts, and backups — without ever syncing password secrets.

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What Vectis syncs

The read side of the adapter. Pulled on a schedule and available everywhere the customer account surface lives.

Organizations → customer accounts
Documents with titles + folders (bodies fetched on-demand, never cached)
Configurations — devices, network gear, endpoints — with hostname, IP, serial, asset tag
Flexible assets grouped by flexible-asset type, with password-like traits scrubbed
Password metadata — name, category, username, last-rotated — without the secret value

Read-only today

This adapter pulls data into Vectis but doesn’t write back into IT Glue. Rules can still react to the synced data — for example, a Pax8 subscription change can open a ConnectWise ticket or a HaloPSA action. The write-back lands in the PSA, not in IT Glue.

How it correlates

One customer, every tool.

Vectis is about IT Glue joining your other systems around the customer account — not a standalone dashboard. Two concrete examples:

Runbook link right next to the ticket

A dispatcher opens a customer and sees IT Glue documents + configurations in-page — no 'one sec, let me open IT Glue in another tab' while the customer waits. IT Glue remains the source of truth; Vectis links back for passwords and rich rendering.

One docs pillar, both platforms

If you run Hudu somewhere and IT Glue somewhere else (common during a migration), both sources land in the same documentation table per customer — source-tagged. The hub shows you every runbook regardless of which platform stores it.

Setup snapshot

What connecting looks like.

In IT Glue, go to Account → Settings → API Keys and mint a key under a role that can View Organizations, Documents, Configurations, Flexible Assets, and Password metadata. Paste the key into Vectis and pick your region (US / EU / AU — must match the IT Glue URL you log in at). Vectis tests with a single-row /organizations probe before saving. Passwords are never synced — the UI links out to IT Glue when a tech needs the secret, and the adapter refuses to call show_password=true or the singular /passwords/:id endpoint under any code path.

Full setup guideavailable after signup

Try Vectis with IT Glue.

14-day free trial. Connect IT Glue at signup. See every customer with their full context on day one. Cancel anytime during the trial at no charge.

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